Deliveries

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Orders will be shipped via our courier to UK addresses, we will use the information provided on your sales form to make delivery. Please make sure this information is correct before entering.

  

All Deliveries on our standard service will be made Monday-Friday, 8am to 5pm. (Except Bank Holidays & Christmas week) and within mainland UK.  Please note due to adverse weather conditions we cannot guarantee 2-3 days delivery to some parts of the UK.  Friday sales shall be dispatched the following working day unless stated otherwise and are subject to stock availability and location. 

Please note we are unable to deliver to certain address types including PO BOX addresses.

 

All deliveries require a signature - the law says that an adult must be present for all alcohol deliveries.

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For York deliveries, we may choose to personally hand deliver your parcel (lucky you, you may get to meet the Lord himself).

Some Larger, heavy weight orders cannot be guaranteed for a Next Working Day delivery due to packaging and other restraints.

If it is more convenient for you to have your goods delivered to an address other than the cardholder address, then please state clearly at the time of order the delivery address required.

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Once we have dispatched your order, if you supply your mobile number, Parcelforce will issue a text to advise you of your tracking number and delivery details. Using the link on the text we recommend you check at regular intervals to view the status of your delivery to avoid any potential redelivery costs. A signature is required for all deliveries.

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In the event that a delivery is attempted on the scheduled day and there is no one available to receive and sign for the consignment, the courier will leave a card. This card will offer you alternative means by which to receive your delivery. It is vitally important that you quickly contact the delivery depot to re-arrange a time that is suitable to you.

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If you arrange for a re-delivery at a time convenient and if the re-delivery is made at the scheduled time and there is no-one to receive and sign for the consignment then you may be required to pay for the cost of the re-delivery attempt. The undelivered consignment will be held at your local depot for a further 3 days, but if the depot is not contacted within this time frame the consignment will be sent back to us and you may incur further charges for this delivery back to our store.

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If there are any delays we will do our best to let you know.

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Packaging

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We would hate to think of our Big Willy being knocked about and abused before it reaches you, therefore we use tried and tested means of packaging the bottles, to ensure it gets to you in pristine condition. Where possible we use biodegradable packaging.

 

Non-UK mainland deliveries

We are unable to offer overseas deliveries and non-UK mainland deliveries including the Isle of Man, Isle of Wight, Northern Ireland and the Highlands and Islands for your website order.

Returns

 

We pack every order as carefully as possible to ensure your order arrives in a perfect condition. If your goods are damaged/faulty upon receipt please email us at your earliest convenience.

 

Once we have received your returned goods and they appear as new, we will send you an email confirmation and process your refund. Please be aware that we are unable to refund your order on to a different card than the one used at check out. We will only offer a refund on your order so long as the goods are returned to us in the original packaging and remain unopened, and are in a re-saleable condition.

 

You are responsible for paying shipping costs and we recommend you send the goods back to us recorded delivery. We will not refund any shipping costs incurred for returning items to us.

 

Any damaged or incomplete deliveries should be reported to us within 48 hours and with photographic evidence, a credit for goods that have been damaged in transit, will be applied.

Please ensure that your goods are inspected prior to signature for loss or damage.

You have the right to cancel any order you have made unless your order has been processed and dispatched where we are unable to withdraw your order. If you change your mind about your order after you have received it, you have the right to return the goods within 14 days of purchase.

 

To return an item and/or the whole of your order, please send it to:

 

The Shop Manager, Flower Merchant, 47-49 Market Place, Market Weighton. East Riding.  YO43 3AJ.

 

Europe orders

 

Due to current trade restrictions, our couriers have had to suspend European deliveries for the time being. We hope this will be resolved soon and will update our website when we have more news.

 

International orders

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We love to share our Big Willy with everyone on planet Earth and we’ll look into international shipping to ensure we put a smile on your face

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Questions

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Please call the distillery on 07415 087188 during office hours or email sales@bigwillydistillery.co.uk

 
We'll do everything we can to help.