Delivery Terms and Conditions

Orders are shipped by courier to UK addresses using the delivery information provided at checkout. Please ensure that all delivery details are correct before submitting your order, as we cannot be held responsible for delays caused by incorrect or incomplete information.

Our standard delivery service operates Monday to Friday, between 8am and 5pm, excluding Bank Holidays and the Christmas period. Deliveries are available to mainland UK addresses.

We aim to dispatch orders promptly; however, please allow approximately 2–3 working days for delivery. Adverse weather, courier delays, location and stock availability may occasionally affect delivery times.

Orders placed on a Friday may be dispatched on the following working day unless otherwise stated.

Please note that we are unable to deliver to certain address types, including PO Box addresses.

Alcohol Deliveries

All alcohol deliveries must be received by an adult. A signature or photographic proof of delivery may be required.

We operate a Challenge 25 policy, so anyone who appears to be under 25 may be asked to provide suitable proof of age.

For some local deliveries, we may choose to deliver your order personally.

Tracking Your Order

Once your order has been dispatched, and where a mobile number has been provided, our courier may send you a text message containing your tracking information and delivery details.

We recommend checking your tracking information regularly so that you are available to receive your delivery and can avoid any unnecessary redelivery charges.

If nobody is available to accept the delivery, the courier will follow its own redelivery procedures and terms and conditions.

If you need to rearrange delivery, please contact the courier or delivery depot as soon as possible.

Where a rearranged delivery is attempted and nobody is available to receive and sign for the parcel, you may be responsible for any additional redelivery charges.

Undelivered parcels may be held at the courier’s local depot for a limited period before being returned to us. If an order is returned to us, additional delivery charges may apply if you would like the parcel to be sent again.

If we become aware of any significant delay with your order, we will do our best to keep you informed.

Larger Orders

Larger or heavier orders may take longer to dispatch or deliver due to packaging and courier requirements. For trade or larger-volume orders, we will contact you directly to discuss delivery arrangements.